Terms and Conditions
TERMS OF WEBSITE USE
These are the terms on which you may make use of our website www.carlislefootclinic.com (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our online booking system.
Use of our site and the online booking system will be taken as specific acceptance of these Terms. Should any queries arise, please email contact[at]carlislefootclinic.com.
INFORMATION ABOUT US
www.carlislefootclinic.com is a site operated by GREY CUMBRIA LIMITED (“We”). We are registered in United Kingdom under company number 15497307 and our trading address is Unit 5, Chapel Court, Carlisle, CA1 1NT.
All Podiatrists are regulated by the Health & Care Professionals Council;
We are a limited company. Any issues with your treatment, the service provided to you by the clinic staff, or the clinics in which you were treated, should please be directed to the Company in the first instance. They can be contacted by email (contact[at]carlislefootclinic.com) or phone (07933 177 831)
CHANGES TO THESE TERMS
We may revise these Terms at any time by amending this page. Please check this page from time to time to take notice of any changes we have made, as they are binding on you.
CHANGES TO OUR SITE
We may update our site, including the content, from time to time, however we are under no obligation to do so, and the content should not be considered clinical advice or relied upon in any way.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
ACCESSING OUR SITE
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable Terms and Conditions, and that they comply with them.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
LIMITATION OF OUR LIABILITY
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the law of England and Wales.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our site; or
use of or reliance on any content displayed on our site.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
VIRUSES
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
APPLICABLE LAW
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by the law England and Wales. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland. If you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by the law England and Wales. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Podiatry treatment is offered subject to the following:
Consultation fees are payable prior to all treatment/work given or received whether treatment is given or received in our surgeries, in the patient’s home or some other location agreed between our staff and the patient (or patient’s guardian).
No credit will be given – fees are due at the time at the time of booking a consultation.
Fees will vary according to the consultation type booked and any additional treatment provided. Normally a fee is due for the type of treatment given or received in addition to the time the treatment takes, therefore, if you receive treatment which is more highly skilled and/or takes longer than expected you may be charged a greater fee. The basic template of fees varies according to the area in which you live and is available by telephoning the branch you are visiting.
Additional fees will be charged for online bookings, extra services and items/products used during your treatment, this may include dressings, anaesthetics, bandages, insoles/orthoses, medicaments, foot-care products, scans, further assessments and advice, etc. – this list should not be considered exhaustive.
We shall not discriminate against you due to any disability you may have.
We shall treat you with the same respect, professional care and professional conduct as anyone else regardless of your gender, gender identity, sex, sexuality, race, religion, disability or profession.
We reserve the right to treat you or not treat you, and to withdraw treatment at any time, without notice.
Normal opening hours are posted at our registered address and on this website, however, occasionally we may offer to see you earlier or later, on Sundays and bank holidays at our discretion. Appointments are mutually agreed between us and you, in advance, and upon acceptance of the appointment, verbally or otherwise, you are legally bound to keep the appointment, subject to the following:
Consultations – booking
You may book a consultation by telephoning, emailing or using our on-line booking system. Home visits will only be offered on a case by case basis and are charged at a higher rate than clinic appointments.
If you choose to contact us by email or telephone, we will not be held responsible for any delay in responding to you.
All fees are due at the time of booking whether you are a new or existing patient. Online booking includes an on-line booking fee, which covers the additional cost of taking your payment on-line. We use Multiple payment processors as our on-line payment system and therefore fees may vary.
Consultations – cancellation, postponement and missed (failed visits)
You may postpone, cancel or re-arrange your consultation, without penalty, up to 24 hours before your appointment except when your appointment is on a Sunday or a Monday, in which case you must notify us by 5pm on the Friday before the consultation date using the same method as when booking.
Failure to notify us within these limits, will result in you being charged the full consultation fee.
If you booked online and cancel your consultation giving the required notice, you will receive a refund of the consultation fee less the online booking fee. This is because we have to pay the on-line booking fee at the time of booking and it is non-refundable.
You will be expected to pay for all postponed, cancelled and/or missed appointments within 7 calendar days of the date of the failed, cancelled and/or missed appointment if you have not prepaid at the time of booking.
You may not use our services again until any outstanding fees have been paid.
If fees remain unpaid for more than 21 days we reserve the right to refer your outstanding debts to a debt collection agency/recovery service or to the (small claims) Court for payment collection.
We reserve the right to postpone, cancel or rearrange your appointment without notice. We will endeavour to contact you as soon as possible if we need to do this giving you as much notice as possible.
Methods of payment
All service users are required to pay for the consultation fee at the time of booking, no matter how they book an appointment.
When booking on-line you will be required to pay at the time of booking using your debit card/credit card.
We do not accept payment by way of barter e.g. goods or services in exchange/or to the value of the treatment fees due.
These terms and conditions apply to services provided by Grey Cumbria Limited (also trading as Carlisle Foot Clinic) only, and are subject to change without notice (different terms and conditions may apply to third party services offered. Up to date details can be requested by emailing us.
Customer Returns/Refund Policy
Defective Products
Products should be checked upon purchase/delivery by you, the customer. If it appears that the products, at the time of purchase/delivery, are damaged or otherwise show material or manufacturing defects, return the products to us. Please follow the below procedure for returning any defective items:
First, you need to have your receipt. The receipt allows you to return the defective product free of shipping charges and helps us to properly process your return (always bring your receipt with you or send a copy to us with your returned product);
Please make a copy of your receipt prior to posting and send you parcel recorded delivery. If you do not and the delivery gets lost we accept no liability for the return whatsoever.
Upon receipt of the goods we will assess the nature of the defect and if the defect falls under our warranty terms we will either send you new product or a credit note depending on which option you have chosen. It is possible that an item ordered by you might not be in stock at the time of processing your return. In that case we will send you new product once we have the product in stock.
Non-Defective Products
If, after you have accepted delivery, you are not happy with what you ordered for any reason other than a defect under our warranty terms (e.g. you are not happy with the colour or size), and wish to return the products, you may do so within 14 calendar days after purchase/delivery, as long as:
1. the products are unwashed and not used in any way;
2. the products are in their original undamaged packaging (a carefully opened package will not be considered damaged);
3. the product is complete: e.g. both items of a pair must be returned;
You may not return:
1. products that are tampered with;
2. products which are personalised in any way;
3. product bought in shops other than ours;
4. non-returnable items such as gels, medicines, creams, etc. As legally we are not allowed to resell these items due to hygiene laws.